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7 - Mystery Shopper DirectoryContents
1. AA Closer Look"Serving those who Serve" Combing thousands of qualified shoppers throughout the US and Canada with state of the art reporting systems. A CLOSER LOOK is a recognized leader within the mystery shopping industry. Intelligent, timely responses Competitive and affordable prices 100% on-line reporting capabilities Driven to improve your service Industry Served:Entertainment(theatre, theme park):Fast Food:Gas Station/C-Store:Grocery:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 6193 Forest Hills Dr Norcross, GA, USA 888-446-5665 Web URL: http://www.a-closer-look.com Fax: 777-448-2091 Contact: Chuck Paul Phone:888-446-5665 E-mail: info@a-closer-look.com A Top Shop!Industry Served:Restaurant F&B (Casual & Fine Dining):Retail - General:Storage 8156-E South Wadsworth Blvd., #220 Littleton, CO, USA 720-283-8377 Contact: Lori Niemczyk Phone:720-283-8377 E-mail: nancy@atopshop.com A&A Merchandising LtdAll of our Mystery Shoppers live in the territory that they service. Each MSR is assigned a sufficient number of locations as to be able to adequately visit or contact all of them during a one week period. This allows our client to implement their marketing initiatives instantly on a national or North American basis, as well as to see a "snapshot in time" of the state of their presence in their channels of distribution. We can easily cover the major urban centres across North America and Australia on a monthly basis. More frequent store visits due to new product introductions or special promotions and training can also be accommodated. In addition, we have a very strong rural presence and are able to visit stores of major chains which are located in smaller urban centres. Contact us info@aamerch.com tel: 416.503.3343 fax: 416.503.1974 3250 Lakeshore Blvd. W Toronto, Ontario M8V 1M1 Canada A&M Business Services IncIndustry Served:Business-to-business:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining) PO Box 34073 Pensacola, FL, USA (850)492-7467 Web URL: http://ambussvcs.com/ Fax: (850)492-7865 Contact: Mark Heller Phone:(850)492-7467 E-mail: mail@ambussvcs.com A-Plus ShoppingIndustry Served:Automotive:Grocery:Retail - General 2770 Ginger Woods Drive Aurora, IL, USA 630-898-6268 Contact: Karen Jenkins Phone:630-898-6268 E-mail: Jenkins_Karen@msn.com AB Bättre Affärer/Better BusinessDoes business in Sweden, Denmark, Norway, Finland; Scandinavia. Industry Served:Business-to-business:Fast Food:Lodging (hotel/motel/inns/etc.):Retail - General Vargmotesvagen 4--18630 Vallentuna Stockholm, , SWEDEN +46 8 5118 5110 Web URL: http://www.battreaffarer.com Fax: +46 8 5118 5120 Contact: Veronica Karlsson Phone:+46 8 5118 5110 E-mail: info@baff.se ABA Quality Monitoring LtdIndustry Served:Gas Station/C-Store:Grocery:Retail - General 2 Parkfield Rd South, Didsbury Manchester, , GREAT BRITAIN ++44 161 445 4381 Fax: ++44 161 445 770 Contact: Kate Jacobson Phone:++44 161 445 4381 E-mail: quality@aba.co.uk Acra, IncA Secret Shop provides an unbiased report of: Retail Environment, Fast Food Restaurant, Service Oriented Business, Telephone Sales, Entertainment Complexes (including Gamerooms, Theaters, Amusement Parks, etc.) Web URL: http://secretshopacra.com P.O. Box 431 Mantua, NJ 08051 Advance in Quality ServicesIndustry Served:Entertainment(theatre, theme park):Lodging (hotel/motel/inns/etc.):Retail - General Stevinstraat 103 The Hague, , The Netherlands +31(0)70-331 95 00 Fax: +(0)70-331 92 87 Contact: Jan-Willem Smulders Phone:+31(0)70-331 95 00 E-mail: info@aq-services.com Advantage Sales & Marketing Canada Inc.Industry Served:Gas Station/C-Store:Grocery:Retail - General 100 3016-19 St. NE Calgary, AB, Canada (403)291-3288 Fax: (403)250-3374 Contact: Boyd Stevens Phone:(403)291-3288 E-mail: boyd.stevens@asmcanada.com Advisory Group, Inc.Industry Served:Home/Apartment:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining) 8605 Cameron St., Ste. 306 Silver Spring, MD, USA 301-588-6800 Fax: 301-588-6802 Contact: Edward Kassoff Phone:301-588-6800 E-mail: kassoff@advisorygroupinc.net AIM Field ServiceIndustry Served:Banking/Financial:Fast Food:Restaurant F&B (Casual & Fine Dining) 1428 E Semoran Blvd Ste 104 Apopka, FL, USA (407)886-5305 Fax: (407)884-0333 Contact: Pat Blackwell Phone:(407)886-5305 E-mail: patsaim@aol.com Amusement AdvantageA Mystery Shopping company specializing in the amusement industry. They work exclusively with amusement parks, theme parks, water parks, family entertainment centers, etc and are always accepting new applicants from all regions 800-362-9946 Web URL: http://www.amusementadvantage.com/shoppers.htm E-mail shopperinfo@amusementadvantage.com Ann Michaels & Associates, Ltd.Industry Served:Business-to-business:Entertainment(theatre, theme park):Grocery:Insurance:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 3108 Rt. 59 Suite 124/255 Naperville, IL, USA 630-922-7804 Web URL: www.ishopforyou.com Fax: 630-922-7805 Contact: Kathy Doering Phone:630-922-7804 E-mail: kdoering@ishopforyou.com Anonymous Insights IncIndustry Served:Automotive:Entertainment(theatre, theme park):Fast Food:Gas Station/C-Store:Grocery:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 7438 Sawmill Rd Ste 421 Columbus, OH, USA (614)761-0939 Web URL: http://www.a-insights.com Fax: (614)761-3126 Contact: Suzy Baker Phone:(614)761-0939 E-mail: bakers@a-insights.com Anonymous Shoppers and Assessments of PittsburghSpecializes in high-end restaurants, bartender accountability, wireless services, and specialty shops. When shop is performed satisfactorily, a check is issued within 7 days. (Pittsburgh, PA area) 3241 Industrial Boulevard Bethel Park, PA 15102 412.996.7291 Web URL: http://www.asapittsburgh.com/ Apartment ShoppeRecruits shoppers nationwide to do what else, apartment shops. Contact apartmentshoppe@kc.rr.com. ARC RYNEK I OPINIAIndustry Served:Other 01-510 Warsaw, ul Gen. Jozefa Zajaczka 32 Warsaw, , Poland (48-22)817-00-34 Fax: (48-22)817-01-22 Contact: Agata Tkaczyk Phone:(48-22)817-00-34 E-mail: agata.tkaczyk@arc.com.pl Ask Arizona/Div of West Group ResearchIndustry Served:Banking/Financial:Gas Station/C-Store:Retail - General 2720 E Thomas Rd Bldg A Phoenix, AZ, USA (800)999-1200 Fax: (623)707-0055 Contact: Beth Aguirre-Smith Phone:(800)999-1200 E-mail: arizsmith@aol.com At Your Service MarketingAt Your Service Marketing does mystery shops, audits, merchandising, special events, couponing, and sampling. AYSM has been in business fourteen years and is based in the Dallas/Fort Worth, Texas Market. So for all your needs in the Texas, Oklahoma, and Louisiana markets, call At Your Service Marketing--940/644-2893 Industry Served:Fast Food:Gas Station/C-Store:Grocery:Health Care:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General PO Box 7 Chico, TX, USA (940)644-2893 Web URL: http://www.aysm.com/ Fax: (940)644-5934 Contact: Lynda Childs Phone:(940)644-2893 E-mail: lynda@aysm.com Audits and Surveys ath Power Consulting Corporationath POWER Consulting Corporation was founded to meet the market research, training and consulting needs of organizations. We provide our clients with the most proven primary research techniques including focus group facilitation, intercept surveying, telephone surveying as well as mystery shopping. Additionally, ath POWER offers customized training methods in the areas of management, sales and service cultures. All of our training sessions, from front line staff to senior management, will stimulate participation and challenge attendees on the most up-to-date topics and trends. Industry Served:Banking/Financial:Gas Station/C-Store:Retail - General 12 Essex St. Andover, MA, USA (978)474-6464 Web URL: http://athpower.com Fax: (978)474-4161 Contact: Lynn Saladini Phone:(978)474-6464 E-mail: lsaladini@athpower.com
2. BBare Associates International Inc."Experience in measuring service and satisfaction is critical to your success. (BAI) has been helping companies know their customer’s, members and guests for over 15 years. Our reputation supports our pride. We offer a worldwide shopper / interviewer database . . . excellent methodology, validation and service. - Mystery Shopping: in person, by phone, or by video - Employee & Consumer satisfaction studies, audits and surveys. - Video Training Industry Served:Automotive:Banking/Financial:Business-to-business:Entertainment(theatre, theme park):Government:Grocery:Health Care:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 3251 Old Lee Hwy Ste 209 Fairfax, VA, USA (800)296-6699 Web URL: http://www.baiservices.com Fax: (703)591-6583 Contact: Michael Bare Phone:(800)296-6699 E-mail: mbare@baiservices.com Barry Leeds & Associates IncMarket research & consulting firm specializing in helping companies increase sales while minimizing risk through action oriented research. Services include mystery shopping, and internet reporting customer satisfaction and inter-department satisfaction, legal, discrimination testing, fair sales practices, defector analysis, focus groups, image, competitive intelligence, web-based shopping, internet surveys and multicultural studies. Expertise in financial, consumer and service industries. Serving corporate America since 1977. Industry Served:Banking/Financial:Fast Food:Gas Station/C-Store:Grocery:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 38 E 29th St New York, NY, USA (212)889-5941 Web URL: http://www.BarryLeedsassoc.com Fax: (212)889-6066 Contact: Paul Lubin Phone:(212)889-5941 E-mail: info@BarryLeedsassoc.com BestMarkBestMark is a full service national mystery shopping company that serves many of America's finest businesses, including Fortune 500 companies, in an array of industries. BestMark's powerful web solutions enable you to not only access surveys and reports on-line, but to create ad-hoc queries and action plans for solutions as well. Industry Served:Automotive:Banking/Financial:Business-to-business:Entertainment(theatre, theme park):Fast Food:Gas Station/C-Store:Government:Grocery:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 4915 W 35th St Ste 206 Minneapolis, MN, USA (800)514-8378 Web URL: http://www.bestmark.com Fax: (952)922-0237 Contact: Ann Jennings Phone:(800)514-8378 E-mail: annj@bestmark.com Beyond Hello IncBeyond Hello, Inc. has been partnering with successful clients since its inception in 1991. Specializing in the outlet/value retail industry, Beyond Hello exceeds expectations nationwide with a variety of businesses. Friendly yet efficient, cheerful, task driven professionals utilizing today's technology continue to please Beyond Hello's clients! Industry Served:Banking/Financial:Fast Food:Restaurant F&B (Casual & Fine Dining):Retail - General 6225 University Ave Ste 206, P Madison, WI, USA (800)321-2588 Web URL: http://www.beyondhello.com Fax: (800)868-5203 Contact: Christopher Warzynski Phone:(800)321-2588 E-mail: christopher@beyondhello.com Beyond Marketing Group, IncClients include retail stores, banks, shopping centers, hotels, restaurants, and medical centers P.O. Box 11344 Winston-Salem, NC 27116-1344 Phone: (336) 722-6270 Web URL:http://beyondmarketinggroup.com/ Email: clientservices@beyondmarketinggroup.com BMA Mystery ShoppingCount on BMA nationwide. Full service / field service quotes within 24 hours. All work guaranteed. Over 200,000 shoppers, extensive experience in many product and service categories. BMA also does price audits, compliance audits, evaluations of sales efforts, and incentive programs. An impressive list of regional and national clients. Charter Member - MSPA Other Services: Selling Skills Evaluations Other Geographic Areas Served: Puerto Rico Industry Served:Automotive:Gas Station/C-Store:Home/Apartment:Retail - General:Transportation 214 Bridge Street Phoenixville, PA, USA (610)933-6061 Web URL: http://www.mystery-shopping.com Fax: (610)933-6071 Contact: Peter Thorwarth Phone:(610)933-6061 E-mail: peter@mystery-shopping.com Business Evaluation ServicesBusiness Evaluation Services provides services nationwide. We offer a variety of services to help you meet the needs of your customers. We offer Secret Shopper Services, IVR Technologies, Customer Care follow up programs, Telephone Evaluations, Data Tabulation and Customer Comment Programs. We also provide on-line forms and client reports. Whatever you're needs are, Business Evaluation Services is dedicated to meeting them with excellence. We will keep you up-to-date with the most current information available to help you better serve the needs of your customers. Industry Served:Business-to-business:Fast Food:Gas Station/C-Store:Restaurant F&B (Casual & Fine Dining):Retail - General 2920 F Street #E-15 Bakersfield, CA, USA 661-631-1074 Web URL: http://www.mysteryshopperservices.com Fax: 661-631-1685 Contact: Charles Stiles Phone:661-631-1074 E-mail: bes@mysteryshopperservices.com Business Insights Group125 Kings Drive, Suite 100 Monaco, PA 15061 Phone: 724-775-7227 Fax: 724-775-7233 Web URL: http://www.businessinsights.com Email: jmatusin@businessinsights.com Byers Choice IncSpecializes in the fast food and convienience store industry. Covers North Eastern and Mid Atlantic states 224 Wexham Drive Reading, PA 19607 Phone: 610-796-7211 Fax: 610-796-7229 Toll Free: 1-800-329-0118 Web URL: http://www.byerschoiceinc.com Email: byers@byerschoiceinc.com
3. CCampus Consultingclients range from bookstore chains to financial services companies to shopping centers. They include stores, shopping centers, airports, ports and government agencies US: Campus Consulting 684-177 Telegraph Road Bellingham, WA 98226 Canada: Capstone Research Inc.For 25 years, Capstone has been a recognized leader in custom-designed research, including mystery shop programs, sales research, telephone serveys, and customer intercept studies. Our state of the art technology (including Internet surveys), nationwide coverage (40,000 shoppers), and experienced, service-focused staff assures well-designed programs expertly implemented. Industry Served:Banking/Financial:Fast Food:Gas Station/C-Store:Restaurant F&B (Casual & Fine Dining):Retail - General 695 Route 46 W Fairfield, NJ, USA 973-575-6161 Web URL: http://www.capstoneresearch.com Fax: 973-575-9136 Contact: Harriet Gozali Phone:973-575-6161 E-mail: harriet_gozali@capstoneresearch.com Certified Reports, IncCertified Reports, Inc. and Certified Marketing Services combine to provide a full range of services that include mystery shopping, theater checks and evaluations, auditing, proof of performance audits, and all forms of merchandising including new package conversion, replenishment, and POP placement. Serves Puerto Rico in addition to other geographical areas listed. Industry Served:Banking/Financial:Entertainment(theatre, theme park):Fast Food:Gas Station/C-Store:Home/Apartment:Retail - General 7 Hudson St. Kinderhook, NY, USA (518)758-6403 Web URL: http://www.certifiedreports.com Fax: (518)758-6459 Contact: Frank Falkenhainer (x202) Phone:(518)758-6403 E-mail: frank@criny.com
Check Mark Inc.Mystery shopping, theater checks and evaluations, and auditing. 4013 Bach Buxton Batavia OH, 45103 1-800-866-8836 Web URL: http://www.checkmarkinc.com/ Check-Up MarketingVisit department stores, specialty shops, restaurants, convenience stores, gas stations, hotel, banks, etc. 5109 Holly Ridge Drive, Suite 210 Raleigh, North Carolina 27612 Phone: 919-782-7581 Fax: 919-782-2329 Web URL: http://www.checkupmarketing.com Email: secretshopper@checkupmarketing.com Cirrus Marketing ConsultantsCalifornia mystery shopping company with private investigator license 9852 W Katella Ave #207 Anaheim, CA 92804 Office 714-899-7600 888-899-7600 Fax: 714-899-7604 Web URL: http://www.cirrusmktg.com Email: cirrus7600@earthlink.net Confero IncInternet reporting meets superior quality! Confero's mystery shopping programs feature customized design, timely implementation, and reliable, actionable data. Capabilities and experience include national coverage, 40,000+ shoppers, fast turnaround, 16 years experience and exceptional quality. Services are available for a variety of multi-unit retailers, restaurants, financial institutions, and automotive service centers. Industry Served:Automotive:Fast Food:Grocery:Home/Apartment:Restaurant F&B (Casual & Fine Dining):Retail - General 120 Edinburgh Dr., PO Box 1570 Cary, NC, USA (919)469-5200 Web URL: http://www.conferoinc.com Fax: (919)380-7136 Contact: Elaine Buxton Phone:(919)469-5200 E-mail: ebuxton@conferoinc.com Corporate Images Inc. Retail Service EvaluationsRetail shops 31441 Rancho Santa Margarita Pkwy. Suite A, #321 Rancho Santa Margarita, CA 92688 Web URL:http://www.retailserviceevaluations.com Corporate Research GroupIndustry Served:Entertainment(theatre, theme park):Government:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Shipping/Freight/Postal 3 Larkspur Dr Nepean, ON, CANADA (613)596-2910 Fax: (613)596-0287 Contact: Tracey Conners Phone:(613)596-2910 E-mail: tracey@thecrg.com Courtesy Counts, Inc.Courtesy Counts Inc. is a professional research firm. we provide organizations with high quality evaluations as well as analysis and recommendations for increasing overall sales and service effectiveness. We have developed an extensive database of trained field representatives throughout North America to provide our clients timely, reliable and actionable data. Industry Served:Automotive:Banking/Financial:Grocery:Lodging (hotel/motel/inns/etc.):Retail - General:Telephone:Transportation 7825 Tuckerman Ln. Potomac, MD, USA 800-233-7751 Fax: 301-299-7008 Contact: Ellen Forman Phone:800-233-7751 E-mail: ellen@courtesycounts.com Cross Financial GroupIndustry Served:Banking/Financial:Fast Food:Grocery 6940 O Street, Suite 310 Lincoln, NE, USA 402-441-3131 Contact: Steve Bors Phone:402-441-3131 E-mail: solutions@crossfinancial.com Customer 1stCustomer 1st is your service and solutions mystery shopping company. • Serving clients nationwide Industry Served:Automotive:Banking/Financial:Fast Food:Gas Station/C-Store:Government:Grocery:Health Care:Home/Apartment:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Telephone:Transportation 225 Commerce Pl, PO Box 26140 Greensboro, NC, USA (336)387-6350 Fax: (336)378-6466 Contact: Carl Phillips Phone:(336)387-6350 E-mail: carl@customer-1st.com Customer PerspectivesCustomer Perspectives is one of the country’s oldest mystery shopping firms. We specialize in evaluating customer service, knowledge and sales skills for a variety of companies throughout the US. We mystery shop in person, via telephone and/or by internet and can transmit shops and data electronically if you wish. Industry Served:Banking/Financial:Grocery:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Telephone 213 W River Rd Hooksett, NH, USA (603)647-1300 Web URL: http://www.customerperspectives.com Fax: (603)647-0900 Contact: Judith Ann Hess Phone:(603)647-1300 E-mail: judi@customerperspectives.com Customer Service Experts, Inc.Customer Service Experts, Inc. is a full service consulting company providing mystery shops, training, consultation and employee recognition services to retailers, shopping centers, airport retail projects and entertainment and attraction organizations nationwide. Experts in customized, multi-faceted service improvement programs, CSE focuses on raising and maintaining client service standards, boosting employee performance and ultimately impacting sales, profitability and customer satisfaction for each client." Industry Served:Business-to-business:Entertainment(theatre, theme park):Fast Food:Restaurant F&B (Casual & Fine Dining):Retail - General Web URL: http://customerserviceexperts.com Fax: (410)897-8450 Contact: Lise D'Andrea Phone:888-770-7625 E-mail: CSELise@aol.com 130 Holiday Court, Ste. 104 Annapolis, MD, USA 888-770-7625 CV Marketing Research IncIndustry Served:Banking/Financial:Restaurant F&B (Casual & Fine Dining):Retail - General #9-32442 Dahlstrom Ave., Suite 433 Abbotsford, BC, Canada 604-857-0532 or 1-866-878-7839 Fax: 604-864-0588 or 1-866-864-0588 Contact: Dawn Boyce Phone:604-857-0532 or 1-866-878-7839 E-mail: mystery@cv-market.com
4. DData QuestEstablished in 1981, Data Quest is a licensed private investigations agency which directly employs Mystery Shoppers, Spotters, and Theatre Checkers thoughout the United States. The agency's experienced personnel discreetly evaluates operations and provides management with critical information concerning customer service, selling techniques, product knowledge and employee theft (integrity issues). Industry Served:Banking/Financial:Entertainment(theatre, theme park):Fast Food:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 667 Boylston St Ste 200 Boston, MA, USA (800)292-9797 Web URL: http://www.dataquestonline.com/ Fax: (877) 362-7272 Contact: Tracey Turgeon Phone:(800)292-9797 E-mail: tturgeon@dataquestonline.com DatatronThe financial industry's leading information resource. Evaluations provided in all areas: consumer, business, upscale, lending, and mortgage. POB 30605 Palm Beach Gardens, FL 33420-0605 800-694-0089 Fax 800-694-0092 Web URL: http://www.usd-datatron.com/ DSG Associates IncThe unique mystery shopping system pioneered by DSG Associates, Inc. has provided guaranteed data integrity, unsurpassed responsiveness and flexibility to clients for over 20 years. An industry leader, DSG offers a wide range of professional services and state-of-the-art technology to handle every assignment from large contracts to small, specialized projects. Industry Served:Automotive:Banking/Financial:Business-to-business:Fast Food:Gas Station/C-Store:Home/Apartment:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - 2110 E First St Ste 106 Santa Ana, CA, USA (714)835-3020 Web URL: http://www.dsgai.com Fax: (714)835-6506 Contact: Donna Guido Phone:(714)835-3020 E-mail: donna@dsgai.com
5. EEllis Property Management Services (EPMS)Nationwide apartment shops 2916 West Story Road Irving TX 75038 888-988-3767 Fax: 888-988-9585 Web URL: http://www.epmsonline.com Email: jellis@epmsonline.com Elrick & Lavidge Marketing ResearchNationwide, serves many of the fortune 200 companies Les Berry 770-621-7610 Web URL: http://www.elrickandlavidge.com/ Employee Evaluators (EE)Shops are performed nationally in the banking, retail, entertainment, multi-family housing, and convenience store industries. 1710 Manor Hill Rd. Findlay, OH 45840 Fax: (216) 274-9076 Web URL: http://www.mysteryshops.com/ ESA Market Research Ltd.Industry Served:Banking/Financial:Entertainment(theatre, theme park):Fast Food:Gas Station/C-Store:Grocery:Lodging (hotel/motel/inns/etc.):Retail - General . Fax: +44(0)1727-735-448 Contact: Harvey Gilbert Phone:+44(0)1727-735-423 E-mail: Harvey@esa.co.uk Eye on RetailEye On Retail offers customized retail solutions to assess “Front-Line” performance. Our mission is to assist corporate clients in improving customer service and satisfaction through on-going measurement, assessment and tactical support. We hire independent contractors to perform Mystery Shops at various retail outlets across Canada. We not only specialize in Mystery Shopping but are also involved with auditing and tactical merchandising for our various clients. We are a member of the Mystery Shopping Providers Association and we are dedicated to providing exceptional research and results by hiring people who love to get “paid to shop”.
Industry Served:Banking/Financial:Retail - General:Other 468 Morden Rd. Oakville, ON, CANADA 1-800-363-7467 Web URL: http://www.shopper.eyeonretail.com Fax: 905-842-3082 Contact: Kara Wheatley Phone:1-800-363-7467 E-mail: KaraW@eyeonretail.com Excel Shopping & ConsultingBased in Carrollton, TX. They shop apartment communities throughout the USA. Inquire about assignments via email to excelshp@ticnet.com. Shoppers should have Microsoft Excel or access to a fax Email: excelshp@ticnet.com
6. FFeedback PlusFeedback Plus, Inc.® is celebrating its 30th year of evaluating companies' sales and service performance through mystery shopping. A recognized leader in the industry, Feedback Plus combines its database of 80,000 dependable shoppers with state-of-the-art technology to deliver information accurately and fast. Feedback also offers IVR and web-based surveys, Plus - consulting and training seminars. Industry Served:Banking/Financial:Entertainment(theatre, theme park):Fast Food:Restaurant F&B (Casual & Fine Dining):Retail - General 5580 Peterson Ln Ste 120 Dallas, TX, USA (972)661-8989 Web URL: http://www.gofeedback.com Fax: (972)661-5414 Contact: Reb Henry Phone:(972)661-8989 E-mail: reb.henry@gofeedback.com Field Facts WorldwideField Facts Worldwide are a leading data collection company based in Boston, with offices in London, Paris, Frankfurt. We are able to conduct mystery-shopping projects throughout the world using our experienced team of project managers and mystery shoppers. Other services include product demonstrations, point of sale and store audits, product placements and product testing. Industry Served:Automotive:Banking/Financial:Business-to-business:Entertainment(theatre, theme park):Fast Food:Gas Station/C-Store:Grocery:Health Care:Insurance:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Shipping/Freight/Postal:Telephone:Transportation The Field ForceMystery Shopping, as well as Shelf Stocking, Pricing, Stickering, Placing of Coupons, Point of Purchase Material, Display Building, Resets, Inventory. (USA: AK, KY, LA, MS, TN) Web URL:http://www.thefieldforce.com/index.html Focus On Service LLCIndustry Served:Entertainment(theatre, theme park):Fast Food:Restaurant F&B (Casual & Fine Dining) 49 Saddle Hill Rd Hopkinton, MA, USA (508)435-1007 Fax: (508)435-1011 Contact: Dave Leonard Phone:(508)435-1007 E-mail: dleonard@focusonservice.com
7. GGenesis Group IncGenesis Group, Inc., a highly respected customer service consulting firm, offers national coverage and an unparalleled range of services to help clients exceed customers' expectations. 1300 114th Ave SE Ste 220 Bellevue, WA, USA (425)688-8318 Web URL: http://www.genesisgrp.com Fax: (425)688-8307 Contact: Brad Worthley Phone:(425)688-8318 E-mail: Bworthley@genesisgrp.com Golden Resources Marketing GroupMystery shopping, merchandising, and point of sale marketing audits to a wide variety of businesses. PO Box 71314 Marietta, GA 30007-1314 E-mail Goldenrmg@aol.com Web URL: http://members.aol.com/cgr315/index.html Gral-IteoIndustry Served:Automotive:Retail - General:Shipping/Freight/Postal Kotnikova 28 1000 Ljubljana, , Slovenia +386 1 47 20 819 Fax: +386 1 47 20 834 Contact: Meta Arh Phone:+386 1 47 20 819 E-mail: meta.arh@graliteo.si Grantham, Orilio & Associates (GOA)Handles upscale restaurants. Shops require long naratives. Email: schedule@goashoppers.com. Graymark Security GroupVisit businesses ranging from retail stores and restaurants to nightclubs, hotels, cruise lines and other customer oriented companies. 8211 W. Broward Boulevard, Suite 430 Fort Lauderdale, FL 33324--2714 800-881-3242 or 954-475-1695 Email: shopping@graymarksecurity.com Web URL: http://www.graymarksecurity.com/web/ Green and AssociatesSpecializes in the hospitality industry PO Box 9869 College Station, TX, USA (800)677-2260 Web URL: http://www.greenandassociates.com Fax: 979-693-7904 Contact: Mike Green Phone:(800)677-2260 E-mail: mgreen@greenandassociates.com
8. HHilli Dunlap EnterprisesVariety of shops: retail, food service, banking, travel, leisure, hotel, manufacturing, and all industries where success depends on product quality and customer service. P.O. Box 15487, North Hollywood, CA 91615-9774 Phone: 818-760-7688 E-mail: Ddunlap@dunlapenterprises.com Web URL: http://www.dunlapenterprises.com/ HOED Holdings Pty Ltd.Hoed Mystery Shopping opertes throughout the Australian & New Zealand marketplace with our unique mystery shopping service. INVOLVEMENT PROFESSIONALISM QUALITY INFORMATION Industry Served:Automotive:Banking/Financial:Retail - General Level 2, 16-18 Bridge Street Epping, NSW2121, , Australia 61-9876-3166 Web URL: http://www.hoedholdings.com.au Fax: 61-2-9876-3279 Contact: Tim Burton-Taylor Phone:61-9876-3166 E-mail: hoed@idx.com.au Hoffmann & Forcher Marketing ResearchIndustry Served:Automotive:Banking/Financial:Business-to-business:Gas Station/C-Store:Insurance:Retail - General:Telephone Barnabitengasse 8 Vienna, , Austria 0043-1-5854535-0 Fax: 0043-1-585453544 Contact: Wolfgang Forcher Phone:0043-1-5854535-0 E-mail: wolfgang.forcher@hf.co.at Howard ServicesService Sleuths shops retail stores and restaurants. Franklin Office Park 38 Pond St. Suite 104 Franklin, MA 02038 Telephone: (508) 520-1500 Web URL: http://www.howardservices.com
HR and AssociatesIndustry Served:Entertainment(theatre, theme park):Fast Food:Retail - General 223 Burlington Ave Clarendon Hills, IL, USA (630)789-0444 Fax: (630)323-4066 Contact: Arvids Stiebris Phone:(630)789-0444 E-mail: arvidsstiebris@hrandassociates.com
9. IIndependent SchedulingP.O. Box 706 Omaha, NE 68010-0706 Email : info@sonyasmysteryshoppers.com Apply: http://mysteryshoppercentral.homestead.com/database.html I.M.A. Group, LTDServes Wisconsin and Upper Michigan Industry Served:Banking/Financial:Restaurant F&B (Casual & Fine Dining):Retail - General S76W 17501 Janesville Rd, P.O. Box 413 Muskego, WI, USA (262)679-2600 Fax: (262)679-1445 Contact: Marguerite Ingold Phone:(262)679-2600 E-mail: in-gold@execpc.com
ICC Decision ServicesIn business since 1979, ICC/Decision Service is a leader in mystery shopping solutions. We have serviced every segment of the retail/restaurant industry with quality and cost effective programs that produce results. Each of our programs is tailored to meet the objectives and budget of our customers, allowing us to satisfy the unique needs of every client. Industry Served:Fast Food:Gas Station/C-Store:Retail - General Web URL: http://www.iccds.com Fax: (201)288-6841 Contact: David Rich Phone:(800)444-1717 E-mail: drich@iccds.com PO Box 23 South Hackensac, NJ, USA (800)444-1717 ImaginusRetail shops of all kinds 1331 North Forest Road Suite C 140 Williamsville, NY 14221 Voice: (716) 688-6500 Fax: (716) 688-9800 Web URL: http://www.imaginusinc.com/main/secret.html Infinity Assurance Group (IAG)·Fast food, food court, casual theme and fine dining. Dessert/coffee and bar shops. Web URL: http://www.infinityag.com/ Craig K. Brady cbrady@infinityag.com (949) 735-2823 23161 Mill Creek Drive Suite 100 Laguna Hills, CA 92653 Phone (949) 586-4989 FAX (707) 988-7526 Infotel National MarketingIndustry Served:Banking/Financial:Fast Food:Gas Station/C-Store:Home/Apartment:Restaurant F&B (Casual & Fine Dining):Retail - General:Telephone Web URL: http://www.infotelinc.com Contact: Gary Daum E-mail: gdaum@infotelinc.com 3190 S. Bascom Ave, Suite 100 San Jose, CA, USA Instant ReplyDining and shopping assignments. Reports are submitted online - stress is on speed of report. PO Box 11819 Ft. Lauderdale, FL 33339 Email:The Staff at Mystery Shop Services http://www.mysteryshopservices.com/ IntelliShopIntelliShop partners with our customers to develop turnkey mystery shopping solutions to measure, report, understand, and improve the customer experience. We provide our own customers with services and people that meet and exceed their expectations, every day. We can assist across all customer contact areas, including telephone calls, on-site, and online. Industry Served:Automotive:Banking/Financial:Business-to-business:Entertainment(theatre, theme park):Fast Food:Gas Station/C-Store:Government:Grocery:Health Care:Home/Apartment:Insurance:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Shipping/Freight/Postal:Storage:Telephone:Transportation International Service CheckIndustry Served:Automotive:Banking/Financial:Retail - General Stiglmaierplatz Dachauer Strasse 37 Munich, , GERMANY 49 89 545 58228 Fax: 49 89 557 443 Contact: Reinhold Auer Phone:49 89 545 58228 E-mail: servicecheck@multisearchweb.com Ipsos-NPDIndustry Served:Automotive:Restaurant F&B (Casual & Fine Dining):Retail - General 820 Gessner Ste 830 Houston, TX, USA 713-576-5130 Web URL: http://www.ipsos-npd.com Fax: 713-576-5116 Contact: Stacia Kaufmann Phone:713-576-5130 E-mail: stacia_kaufmann@ipsos-npd.com
10. JJack's Mystery GuestWhat Jack really needs are some judiciously discreet, extremely observant assistants to shop his Jack In The Box restaurants to tell him how they are doing. If you’re interested in a part-time job that pays you to eat free food, then you need to be one of Jack’s Mystery Guests. Sign up at our website – JACKSGUEST.COM – before all of the Oreo Cookie Shakes are gone! Arizona, California, Hawaii, Idaho, Illinois, Louisiana, Missouri, New Mexico, Nevada, North Carolina, Oregon, Tennessee, Texas and Washington Industry Served:Fast Food:Gas Station/C-Store 9330 Balboa Ave. San Diego, CA, USA (408)784-4160 Web URL: www.jacksguest.com Fax: (408)303-9791 Contact: Judy Glasser Phone:(408)784-4160 E-mail: judy.glasser@jackinthebox.com JancynIndustry Served:Home/Apartment:Restaurant F&B (Casual & Fine Dining):Retail - General:Other PO Box 26934 San Jose, CA, USA (408)267-2600 Fax: (800)339-2861 Contact: Janis Pelletiere Phone:(408)267-2600 E-mail: jancynshops@aol.com JC & Associates·Shop restaurants, service stations and convenience stores, car dealerships, oil change businesses and grocery stores. 7044 Bonnie Brae Rd. Colorado Springs, CO 80922 (719) 264-6402 http://www.jcandassociates.com/ JM Ridgway1066 Saratoga Ave # 120 San Jose, CA, USA (408)615-6750 Web URL: http://www.JMRidgway.com Fax: (408)615-6763 Contact: Bob Reister Phone:(408)615-6750 E-mail: BR@JMRidgway.com Joshua Research ConsultantsIndustry Served:Banking/Financial:Business-to-business:Retail - General 190 Middle Road, Fortune Centre #20-02 Singapore, , Singapore 65-2272728 Fax: 65-3335517 Contact: Frank Boey Phone:65-2272728 E-mail: joshuarc@singnet.com.sg
11. KKern Scheduling Services
12. LLeBlanc & Associates·Specializes in the new home builder market. Their expertise and sole focus is the housing industry. 5055 Avenida Encinas Suite 230 Carlsbad, California 92008 Phone (760) 438-1152 (800) 838-1779 Fax: (760) 438-1154 Email info@mleblanc.com Web URL: http://www.mleblanc.com/ Locksley Group LtdIndustry Served:Banking/Financial:Restaurant F&B (Casual & Fine Dining):Retail - General 1011 Swarthmore Ave Ste 2 Pacific Palisad, CA, USA (800)845-8674 Fax: (310)454-0215 Contact: Elaine Locksley Phone:(800)845-8674 E-mail: LGLGROUP@aol.com Loews CineplexYou'll need to join their Mystery Shopper Club for $50 to do the evaluations. Membership includes tickets worth $100 and gift certificates for concession purchases. 1-800-246-3519 or 212-833-6653 http://www.loewscineplex.com/mystery/
13. MMaritz ResearchMaritz Virtual Customers, the next generation of mystery shopping, offers highly trained individuals and advanced project management technologies (Virtuoso ®) to provide fast, accurate assessments of actual services. With over 50,000 virtual customers worldwide, we deliver the sharpest picture possible of customers' experience on the frontline. Industry Served:Automotive:Banking/Financial:Fast Food:Gas Station/C-Store:Lodging (hotel/motel/inns/etc.):Retail - General:Telephone 1355 N Highway Dr. Fenton, MO, USA (800)446-1690 Web URL: http://www.maritzresearch.com Fax: (636)827-6334 Contact: Gina Wiseman Phone:(800)446-1690 E-mail: wisemagl@maritz.com Marketing Systems Unlimited CorpMarketing Systems Unlimited is dedicated to assisting firms across the United States with their marketing research projects by providing mystery shop services. We hire only full-time professionals to ensure accurate, unbiased, and timely results. When data matters to your business decisions, call Marketing Systems Unlimited Corp. Industry Served:Fast Food:Gas Station/C-Store:Lodging (hotel/motel/inns/etc.) 1519 S Gilbert St Iowa City, IA, USA (319)338-3773 Web URL: http://www.msultd.com Fax: (319)338-0513 Contact: Gene Lytle Phone:(319)338-3773 E-mail: gene@msultd.com Mar's Surveys·Not just mystery shopping, mall and telephone interviewing and recruiting particpants for studies. 877 755-2805 TOLL FREE (954) 755-2805 Fax (954) 755-3061 Web URL: http://www.marsresearch.com/ Melinda Brody and CompanyShop every type of community from production to custom to mobile homes. 380 South SR 434, Suite 1004 Altamonte Springs, FL 32714 Phone (407) 294-7614 Fax (407) 294-7611 Pager (888) 667-6180 E-mail: sell@melindabrody.com Web URL: http://www.melindabrody.com/ Mercantile Systems and Surveys (MS Surveys)·Golf, dining, entertainment, and hotel/motel (888)222-8301 Fax (888)222-8302 Web URL: http://www.mercsurveys.com Merchandise ConceptsRetail mystery shopping and consulting Email: anne@merchandiseconcepts.com 121 Kathy Ann Court, McMurray, PA 15217 Phone (724) 941-4149 Fax (724) 941-4304 Web URL: http://www.merchandiseconcepts.com/ Michelson & Associates IncMuch more than mystery shopping, Michelson & Associates provides custom qualititative and quantitative marketing research solutions. Serving clients worldwide since 1984, we have extensive experience in customer service & satisfaction measurement. Services include: focus groups, mystery shopping (80,000 shoppers in North America), telephone surveys, mail surveys, internet and intercept surveys. Industry Served:Grocery:Restaurant F&B (Casual & Fine Dining):Retail - General 1900 The Exchange Ste 360 Atlanta, GA, USA (770)955-5400 Web URL: http://www.michelson.com Fax: (770)955-5040 Contact: Mark Michelson Phone:(770)955-5400 E-mail: mark@michelson.com Mosaic InfoForceAll forms of retail mystery shopping and merchandising 550 West Washington Blvd. Suite 400 Chicago, IL 60661 312.474.8300 866.649.4636 Fax 312-474-8301 E-Mail: AuditInfo@mosaic-infoforce.com Web URL: http://www.mosaic-infoforce.com/ Mystery Guest, Inc.Restaurant shops http://www.mysteryguestinc.com/ MSPA - Mystery Shopping Providers AssociationNot a mystery shopping company, but an association to which many mystery shopping companies belong. Does not hire any shoppers. 2695 Villa Creek Dr., Ste. 260 Dallas, TX, USA 972-406-1104 Web URL: http://www.mysteryshop.org Fax: 972-755-2561 Contact: E.D. Phone:972-406-1104 E-mail: info@mysteryshop.org Mystery Shopper MetroparkDoes professional mystery shopping for national companies throughout the US. 10405 Baur Boulevard * Suite A * St. Louis Missouri 63132 * USA Main (314) 439-1900 Fax (314) 439-1313 Toll Free (877) 900-6856 email admin@metropark.com http://www.metropark.com/nggroup/ Mystery ShoppersIndustry Served:Gas Station/C-Store:Home/Apartment:Restaurant F&B (Casual & Fine Dining):Retail - General:Telephone PO Box 50578, Turtle Point Lane Knoxville, TN, USA 1-865-450-8841 Fax: 1-865-450-8839 Contact: Beverly Gleason Phone:1-865-450-8841 E-mail: Beverly@mystery-shoppers.com
14. NNational Shopping Service Network, LLC (NSSN)·Located in Colorado. In addition to your payment, you may get to keep the merchandise you are instructed to purchase. E-mail: howard@mysteryshopper.net Fax and voice mail: (303) 451-0325 Private Voice Line: (303) 451-0538 http://www.mysteryshopper.net/ Nationwide Integrity Services, IncShopping nationwide retail store chains, convenient store chains, gas stations, restaurants & more. Site has listing of available jobs. 12930 Chippewa Road - Suite 2 Cleveland, Ohio 44141 Telephone: 1-800-914-SHOP or (440) 838-8300 Fax: (440) 838-0442 Email: Nisshopper@aol.com http://www.nationwideintegrity.com/ Northwest Loss Prevention Consultants (NWLPC)·Mystery shop the northwest. http://www.nwlpc.com/
NOP World Mystery ShoppingIndustry Served:Automotive:Banking/Financial:Fast Food:Gas Station/C-Store:Retail - General:Transportation King Charles House, Park End S Oxford, , GREAT BRITAIN ++44 (0) 1865-2 Fax: ++44 (0) 1865-2 Contact: Chris White Phone:++44 (0) 1865-2 E-mail: c.white@nopworld.com
15. OOn-Site Solutions, Inc.Industry Served:Home/Apartment 6030 Bethelview Road, Suite 404 Cumming, GA, USA 678-947-9911 Fax: 678-947-9965 Contact: Amy Stivers Phone:678-947-9911 E-mail: shoposs@bellsouth.net
16. PPacific Research GroupIndustry Served:Fast Food:Gas Station/C-Store:Retail - General 2900 Bristol St Ste B202 Costa Mesa, CA, USA (800)755-8055 Web URL: http://www.pacificresearchgroup.com Fax: (714)966-1945 Contact: Anthony Chery Phone:(800)755-8055 E-mail: antrhonyc@pacificresearchgroup.com Palm Scheduling ServicesProvides scheduling services to mystery shopping and merchandising companies. Industry Served:Other 13153 Michelle Circle Whittier, CA, USA 562-944-1313 Fax: 562-946-9233 Contact: Cheryl Durbin Phone:562-944-1313 E-mail: PSSScheduler1@aol.com Palvelu Plus - Service Plus Oy/LtdIndustry Served:Automotive:Banking/Financial:Business-to-business:Fast Food:Gas Station/C-Store:Grocery:Insurance:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Telephone:Transportation Temppelikatu 6 B Helsinki, , Finland +358-9-3487-2100 Contact: Jukka Rastas Phone:+358-9-3487-2100 E-mail: jukka.rastas@serviceplus.fi PAN Research Ltd.Industry Served:Banking/Financial:Retail - General:Telephone 126 Ranelagh Dublin, , Ireland +00 353 1 498 4645 Contact: Adrian Bushnell Phone:+00 353 1 498 4645 E-mail: abushnell@panresearch.ie The Pat Henry Group·Mystery shopping, product introductions, merchandising services, and demonstration programs. 23555 Euclid Avenue, PO Box 17182 Cleveland, Ohio 44117 Phone: 800 229.5260 or 216 531.9562 Fax: 216 531.9724 Email: info@pathenry.com Web URL: http://www.thepathenrygroup.com/ PatronEdge·Covers the New England area, esp Boston area Email: duke@shore.net Telephone 978-774-9763 FAX 978-774-9763 P.O. Box 72 Danvers, MA 01923 http://www.patronedge.com/ People Plus IncIndustry Served:Fast Food:Grocery:Restaurant F&B (Casual & Fine Dining):Retail - General 2605 Nonconnah Blvd., Ste 100; PO Box 751842 Memphis, TN, USA (901)362-0509 Fax: (901)362-0896 Contact: Elaine Morgan Phone:(901)362-0509 E-mail: emorgan@peopleplusinc.net The Performance Edge·Hospitality, retail and service industries. Email: support@pedge.com 1336 N. 550 W. Pleasant Grove, UT 84062 Phone: (801) 785-8661, Fax: (801) 705-0777 http://www.pedge.com/ Person to Person QualityIndustry Served:Banking/Financial:Health Care:Home/Apartment:Insurance 625 North Washington Street, Ste. 215 Alexandria, VA, USA (703) 836-1517 Fax: (703) 836-1895 Contact: Michael Mitchell Phone:(703) 836-1517 E-mail: mmitchell@sfacs.com Pinkerton Field Research ServicesIndustry Served:Fast Food:Gas Station/C-Store:Retail - General 13950 Ballantyne Corporate Pla Charlotte, NC, USA (800)540-6077 Fax: (770)919-1359 Contact: Donna Oakley Phone:(800)540-6077 E-mail: donna.Oakley@psg-pinkerton.com Web URL: http://www.pktnshop.com/ Premier Service Consulting·Specializes in retail, hotel, and restaurant shops across North America. 5999 Monkland Avenue, PH 9 Montreal, Quebec, Canada H4A 1H1 Fax: +1 (514) 484-6366 Email: info@premierservice.ca Web URL: http://www.premierservice.ca/ Présence Mystery ShoppingIndustry Served:Automotive:Banking/Financial:Business-to-business:Fast Food:Gas Station/C-Store:Health Care:Insurance:Lodging (hotel/motel/inns/etc.):Retail - General:Shipping/Freight/Postal:Telephone:Other 10 Rue des Halles Paris, , FRANCE +33 142 33 2424 Web URL: http://www.presence.fr Fax: +33 142 33 3424 Contact: Dominique Coasne Phone:+33 142 33 2424 E-mail: contact@presence.fr Professional Review Operational Shoppers, IncProfessional Review and Operational Shoppers, Inc., (PROS) specializes in performance-measurement evaluations for financial institutions. Founded in 1987 by experienced banking professionals, our objective is to design and implement mystery shopping programs tailored specifically to the unique needs of financial institutions. Customization of client surveys and summary reports is our specialty. Industry Served:Banking/Financial 3885 20th St Vero Beach, FL, USA (561)778-3105 Fax: (561)770-1514 Contact: Nancy Steadman Phone:(561)778-3105 E-mail: info@proreview.com Promotion Network, Inc.Since 1992, Promotion Network, Inc. has provided strategic, results-oriented, and cost-effective mystery shopping services. Our principals’ have spent their entire careers in the field-marketing industry and are actively involved in the management of every promotion. Our managers began their careers in the field, learning the industry from the bottom-up. We use our experience, relationships and operational 'know-how' to develop customized solutions to achieve your marketing objectives. Industry Served:Fast Food:Grocery:Retail - General 11801 Southwest Hwy, Suite 4S Palos Heights, IL, USA 708-361-8747 x221 Web URL: http://www.PromotionNetworkInc.com Fax: 708-361-8838 Contact: Mary Marcowka Phone:708-361-8747 x221 E-mail: mmarcowka@promonetwork.com PulseBack·Restaurant, retail and supermarket chains. 554 Hillcrest Ave. State College PA 16803 Tel:814-231-2616 Fax:814-231-8110 sales@pulseback.com Web URL: http://www.pulseback.com/
17. QQSI SpecialistsQSI Specialists, a division of Global Intelligence Network, conducts Customer Service and Integrity Mystery Shopping Evaluations for the Hotel, Gaming, Hospitality, and Retail Industries throughout Nevada. Nevada Regulations require that Mystery Shoppers be emplyed by Nevada licensed Private Investigative firms. We are licensed Private Investigators as required by NRS648. Industry Served:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Other 5233 South Eastern Ave. Las Vegas, NV, USA 702-891-0550 Web URL: http://www.globalintelligence.net Fax: 702-891-0555 Contact: Chuck Kenerson Phone:702-891-0550 E-mail: kenerson@globalintelligence.net Quality Assessments Mystery ShoppersIndustry Served:Fast Food:Gas Station/C-Store:Restaurant F&B (Casual & Fine Dining) P.O. Box 90547 Austin, TX, USA (800)580-2500 Fax: (512)263-3088 Contact: John Connor Phone:(800)580-2500 E-mail: jconnor@qams.com Quality Assurance Consulting (QAC)·Mystery shopping and cost control services for the hospitality industry. Mainly East coast. http://www.qacinc.com/ Quality CheckShop retail stores, restaurants, movie theaters, airports, casinos, etc. (717) 352-9536 Fax: (717) 352-9629 Contact: Heather McCrossen, Director of Operations http://www.undercovershoppers.com/ Quality Service Inspections (QSI) Specialists·Service inspections for the hospitality industry of Las Vegas. (702) 891-0550 E-mail: kenerson@qsispecialists.com http://www.qsispecialists.com/ Quest for Best/Quest Associates IncRestaurant Experts The Quest for Best is a family-owned customer service research firm with a client list that includes some of the leaders in the Hospitality and C-Store/Retail industries. Founded in 1990, we are based in Memphis, Tennessee and practice our trade in over 45 states nationwide. Our company’s leadership has over 20 years in restaurant operations and pride themselves in "hands-on," "in the field" training, and follow-up of our mystery shopping contractors. Industry Served:Fast Food:Gas Station/C-Store:Grocery:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General PO Box 280933 Memphis, TN, USA (901)388-7203 Web URL: http://www.questforbest.com Fax: (901)377-1349 Contact: Chuck Roam Phone:(901)388-7203 E-mail: mspa@questforbest.com
18. RReact SurveysIndustry Served:Restaurant F&B (Casual & Fine Dining):Retail - General:Telephone Bank House; 15 Gosditch Street Cirencester, , England 0044-1-285-644144 Fax: 0044-1-285-644166 Contact: Stephen C. Hurst Phone:0044-1-285-644144 E-mail: info@reactsurveys.co.uk Reality CheckIndustry Served:Fast Food:Grocery:Restaurant F&B (Casual & Fine Dining) 11539 24th Ave NE Seattle, WA, USA (206)364-9004 Fax: (206)364-9025 Contact: Ross Thomas Phone:(206)364-9004 E-mail: realitycheck@attbi.com Restaurant Evaluators.comIndustry Served:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining) 2438 N. Clark Street, First Floor Chicago, IL, USA 773-525-5157 Fax: 773-755-4599 Contact: Karen Call Phone:773-525-5157 E-mail: info@restaurantevaluators.com Retail Biz Consulting·Assess customer service, product quality, and co-worker training issues. 5322 222nd AVE NE Redmond, WA USA 98053-8247 Fax: 425-836-9149 Local ph: 425-785-6240 1-888-619-0077, US and Canada email dan@retailbiz.com http://www.retailbiz.com/ Retail Services Sweden SEIndustry Served:Automotive:Entertainment(theatre, theme park):Retail - General Karlavagen 56 S-114 49 Stockh, , SWEDEN +46-8-665 75 00 Fax: +46-8-665 75 10 Contact: Per Björkman Phone:+46-8-665 75 00 E-mail: per.biorkman@retailservices.se Ritter and AssociatesSince 1974, Ritter & Associates has provided customer service evaluations for retail companies of all kinds and sizes. We provide state-of-the-art reporting that is both reliable and effective by our staff of well trained professional evaluators. we strive for consistent scoring by training our shoppers extensively. Industry Served:Banking/Financial:Fast Food:Gas Station/C-Store:Grocery:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 4222 Airport Highway, Suite #5 Toledo, OH, USA 419-381-2270 Web URL: http://www.ritterandassociates.com Fax: 419-381-2278 Contact: Rick Fishman Phone:419-381-2270 E-mail: ritterandassoc@aol.com Rocky Mountain ResearchRocky Mountain Merchandising and Research is a regional company. We provide services in the entire states of Utah, Idaho, Nevada, Wyoming, Montana, Colorado, New Mexico, Washington and Oregon. We offer a wide variety of services including: mystery shopping, merchandising, resets, audits, displays/fixtures and in-store demos." Industry Served:Fast Food:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining) 1742 E Holladay Blvd Salt Lake City, UT, USA (801)274-0220 Web URL: http://www.rockymm.com Fax: (801)274-8066 Contact: Judy Bell Phone:(801)274-0220 E-mail: judy@rockymm.com Roper ASWIndustry Served:Automotive:Banking/Financial:Business-to-business:Entertainment(theatre, theme park):Fast Food:Gas Station/C-Store:Health Care:Restaurant F&B (Casual & Fine Dining):Retail - General:Telephone:Transportation 650 Ave of the Americas New York, NY, USA (800)274-3577 Fax: 212-240-5440 Contact: Fred Winkel Phone:(800)274-3577 E-mail: mshoppers@surveys.com
19. SSatisfaction Services·Visit a range of businesses to evaluate customer services and products. P.O. Box 11045 Fort Lauderdale, Florida 33301 954-564-6570 tollfree 800-564-6574 fax: 954-564-1032 tollfree 800-457-1032 E-mail: contact@satisfactionservicesinc.com http://www.satisfactionservicesinc.com/ Second To None IncSecond To None leads the market in end-to-end customer experience measurement solutions. Our award-winning programs enable you to gauge your company's service strengths, address weaknesses and identify unmet customer needs - all packaged in the industry's best client service. 100% U.S. market coverage. Secure, multi-dimensional Web reporting. Industry Served:Banking/Financial:Fast Food:Gas Station/C-Store:Government:Grocery:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Shipping/Freight/Postal 3045 Miller Rd. Ann Arbor, MI, USA (734)302-8400 Web URL: http://www.second-to-none.com Fax: (734)302-8440 Contact: Jeff Hall Phone:(734)302-8400 E-mail: info@second-to-none.com Secret Shopper (Sights on Service)Industry Served:Automotive:Banking/Financial:Fast Food:Gas Station/C-Store:Government:Grocery:Home/Apartment:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Shipping/Freight/Postal:Telephone620 Mendelssohn Ave. N. #190 Golden Valley, MN, USA (763)525-1460 Web URL: http://www.secretshopper.com Fax: (763)595-0210 Contact: Paul Wilson Phone:(763)525-1460 E-mail: shopping@secretshopper.com
Sensors Quality Management Inc. (SQM)Focus is on restaurants, airlines, hotels, banks, automotive and retail. 220 Duncan Mill Road, Suite 212 Toronto ON M3B 3J5 Phone: (416) 444-4491 Fax: (416) 444-2422 e-Mail: sqm@sqm.ca http://www.sqm.ca/ Ser-ViewSer-View provides you with a look at service from your guest's point of view. Industry Served:Entertainment(theatre, theme park):Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining) Carlson Center, Two Carlson Parkway, Ste. 350 Plymouth, MN, USA 800-336-2691 Web URL: http://www.ser-view.com Fax: 763-249-2478 Contact: Vincent Amendola Phone:800-336-2691 E-mail: ser-view@ser-view.com Service Alliance IncProvides services to childcare industry, in addition to others. Industry Served:Home/Apartment:Lodging (hotel/motel/inns/etc.):Retail - General 14826 E Caspian Place Aurora, CO, USA (303)696-2147 Fax: (303)745-5462 Contact: Judi Hartleben Phone:(303)696-2147 E-mail: judih@earthlink.net
Service Check.comIndustry Served:Fast Food:Gas Station/C-Store:Restaurant F&B (Casual & Fine Dining):Retail - General 8939 South Sepulveda Blvd., Ste. 320 Los Angeles, CA, USA 310-216-0245 Web URL: http://www.servicecheck.com Fax: 310-417-8221 Contact: Kelly Patrick Kasper Phone:310-216-0245 E-mail: kkasper@servicecheck.com Service Evaluation ConceptsIndustry Served:Grocery:Restaurant F&B (Casual & Fine Dining):Retail - General 55 E. Ames Ct. Plainview, NY, USA (516)576-1188 Fax: (516)576-1195 Contact: Arcadio Roselli Phone:(516)576-1188 E-mail: aroselli@serviceevaluation.com Web URL: http://www.serviceevaluation.com/ Service Excellence Group IncService Excellence Group, Inc. is celebrating its 9th year of partnering customer service evaluation and development programs. We provide first-class customer service and advanced project management technologies with a personalized touch. And we teach your team to do the same. Through secret shops, hands-on training, consultation, and employee recognition programs, we work with you until superior customer service is a consistent focus in your business. Once you've implemented our complete program, you'll definitely notice a difference. Your customers' return visits will show it and your sales will show it, too. Industry Served:Automotive:Business-to-business:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 13523 Ladue Farm Rd. St. Louis, MO, USA (800)888-9189 Web URL: http://serviceexcellencegroup.com Fax: (314)878-1818 Contact: Marci Bikshorn Phone:(800)888-9189 E-mail: servicex@aol.com Service ImpressionsIndustry Served:Entertainment(theatre, theme park):Grocery:Restaurant F&B (Casual & Fine Dining) PO Box 332 Lafayette, CA, USA 925-299-0877 Fax: 305-847-8097 Contact: Dan Crevin Phone:925-299-0877 E-mail: mysteryshops@serviceimpressions.com Web URL: http://www.serviceimpressions.com/ Service IntelligenceIndustry Served:Automotive:Banking/Financial:Business-to-business:Fast Food:Gas Station/C-Store:Government:Grocery:Health Care:Insurance:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Shipping/Freight/Postal:Storage:Telephone:Transportation 10 Wetherburn Court, Ste. 101 York, PA, USA 717-764-2030 Web URL: http://www.serviceintelligence.com Fax: 717-764-4043 Contact: Craig Charters Phone:717-764-2030 E-mail: ccharters@serviceintelligence.com Service Performance Group IncService Performance Group Inc. is a ten year old mystery shopping company. We have multiple relationships with fortune 500 companies to independent businesses. All work is tailored to meet our clients needs. We provide our services to many different industries and use internet (on-line) reporting to deliver results within 48 hours. Industry Served:Banking/Financial:Business-to-business:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 180 Detroit St Ste B Cary, IL, USA (847)516-8424 Web URL: http://www.serviceperformancegrp.com Fax: (847)516-9315 Contact: Jerry Gulyes Phone:(847)516-8424 E-mail: jgulves@serviceperformancegrp.com The Service Quality Department·Mystery shopping reports are input directly online to make sure the true observations of the shopper are captured. 1063 Todos Santos Station Concord, CA 94522 USA (925) 798-0896 (800) 432-2456 Web URL:http://www.service-quality.com/ Service Quest·Variety of clients which include banking, retail, automotive and the hospitality industry. 4950-C York Grove, #236 P.O. Box 2000 Buckingham, PA 18912-2000 +1 800 764 1996 Email:info@myservicequest.com Web URL: http://www.myservicequest.com/ Service Research Corporation (SRC)·Mystery shopping, surveys, and focus groups. Email: info@serviceresearch.com 6201 South 58th, Suite A Lincoln, NE 68516 (402) 434-5000 Fax (402) 434-5006 Web URL: http://serviceresearch.com/ Service Sleuths (Howard Services)Industry Served:Automotive:Entertainment(theatre, theme park):Fast Food:Gas Station/C-Store:Grocery:Health Care:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Telephone 38 Pond St Ste 104 Franklin, MA, USA 1-800-723-1150 Web URL: http://www.servicesleuths.com Fax: 1-508-520-1992 Contact: Tom Mills Phone:1-800-723-1150 E-mail: tom@servicesleuths.com ServiceTRAC·Senior housing and retirement, housing, automotive, retail, and more. 1525 N. Granite Reef Rd., Suite 11 Scottsdale, AZ 85257 (800) 951-6606 (480) 941-3121 Fax: (480) 941-5246 http://www.servicetrac.com/ SG Marketing GroupConsider the SG Marketing difference: *We translate our client’s needs into a custom evaluation tool -- the catalyst for tangible service improvement. Industry Served:Banking/Financial:Gas Station/C-Store:Government:Home/Apartment:Retail - General Foothill Office, PO Box 773 Arnold, CA, USA (209)795-8411 Web URL: http://www.sgmarketing.com Fax: (209)795-8491 Contact: Robert Seiler Phone:(209)795-8411 E-mail: bob@sgmarketing.com Shop'N Chek Inc,*WorldwideIndustry Served:Automotive:Banking/Financial:Fast Food:Gas Station/C-Store:Government:Grocery:Restaurant F&B (Casual & Fine Dining):Retail - General 6025 The Corners Parkway, Ste. 200 Norcross, GA, USA (800)669-9939 Fax: (770)441-5340 Contact: Laura Livers Phone:(800)669-9939 E-mail: llivers@shopnchek.com Web URL: http://www.shopnchek.com/ Shoppers Critique International LLCIndustry Served:Automotive:Entertainment(theatre, theme park):Home/Apartment:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 636 Florida Central Pkwy Longwood, FL, USA (407)834-3337 Fax: (407) 834-6474 Contact: Michael Somach Phone:(407)834-3337 E-mail: sales@shopperscritique.com Shoppers, Inc. ·Specializes in restaurants, retail, and banks. Fee ranges from $5-$15 per shop plus reimbursement of purchase, if required. 1-800-259-8551 Email: kathy@shprsinc.com Web URL: http://www.shopperjobs.com/ Shoppers' ViewThe nations premier Audio shopper! Shoppers View can handle thousands of telephone shops each week. Our digital recording system is unique. Receive CD’s or streaming audio of your shops! English and Spanish evaluators available. Call today for a free sample 800-264-5677. Customer Service and On-site work as well. Industry Served:Automotive:Banking/Financial:Grocery:Home/Apartment:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Telephone 4976 Plainfield Ave NE Grand Rapids, MI, USA (800)264-5677 Web URL: http://www.shoppersview.com Fax: (616)447-1236 Contact: Steve Leach Phone:(800)264-5677 E-mail: steve@shoppersview.com Signature, Inc.·Hospitality industry. 5115 Parkcenter Avenue Dublin, OH 43017 800-398-0518 614-766-5101 fax: 614-766-9419 Email: signature@legendary.net Web URL: http://www.legendary.net/ Sinclair Service AssessmentsService - If you don't measure it, you can't manage it. Specializing in state-of-the-art Mystery Shopper Programs since 1987, SSA provides Mystery Shopping services throughout the US and abroad. Using the latest Information Systems technologies, SSA can make service measurement part of your company's daily operation. Industry Served:Automotive:Business-to-business:Entertainment(theatre, theme park):Fast Food:Gas Station/C-Store:Government:Grocery:Restaurant F&B (Casual & Fine Dining):Retail - General:Telephone 900 Isom Rd. #110 San Antonio, TX, USA (210)979-6000 Web URL: http://www.ssanet.com Fax: (210)979-6677 Contact: Robert Sinclair Phone:(210)979-6000 E-mail: ROBERT@SSANET.COM The Solomon Group·Hospitality industry - restaurants and hotels. 11835 Carmel Mountain Road Suite #1304 San Diego, CA 92128 Phone: 858-592-7283 Fax: 858-592-0523 E-Mail: info@thesolomongroup.com Web URL: http://www.thesolomongroup.com/ Sonya's Mystery ShoppersAn independent shoppers service which provides a website to sign up for jobs. http://mysteryshoppercentral.homestead.com/index1.html Sparagowski & Associates·Looking for people who want to be career mystery shoppers. The Sparagowski Building 5855 Monroe Street Sylvania, Ohio 43560 Phone: (419) 885-2591 Fax: (419) 882-7426 http://www.sparagowski.com/ SpeedmarkIndustry Served:Fast Food:Gas Station/C-Store:Grocery:Restaurant F&B (Casual & Fine Dining):Retail - General 719 Sawdust Rd Ste 300 The Woodlands, TX, USA (281)363-3945 Web URL: http://www.speedmarkweb.com Fax: (281)298-1479 Contact: Scott Hiller Phone:(281)363-3945 E-mail: scott.hiller@speedmarkweb.com Spot on Solution·Focuses on the hospitality industry - hotels, restaurants, and night clubs. (212) 768-8460 E-mail: info@spotonsolution.com. http://www.spotonsolution.com/ Startex Marketing ServicesIndustry Served:Banking/Financial:Fast Food:Retail - General 150-G Commercial Ph-1 D.H.A. Lahore, Punjab, , Pakistan 92-42-5725603 Fax: 92-42-5734592 Contact: Aftab Anwar Phone:92-42-5725603 E-mail: startex32@hotmail.com SystemChec by Orilio & AssociatesFine dining, casual dining, quick service markets, hotel and resort industry 332 Encinitas Blvd, Suite 100 Encinitas, CA 92024 800.228.9244 (phone) 800.438.3337 (fax) E-mail: information@systemchec.com Web URL: http://www.systemchec.com/
20. TTenox Appraisal Systems, Inc.Industry Served:Fast Food:Gas Station/C-Store:Retail - General Unit 31 1204 Winston Park Drive Oakville, ON, , CANADA 905-829-9548 Fax: 905-829-3202 Contact: Sean Cavanagh Phone:905-829-9548 E-mail: tenox@weshop4u.com TES/RapidCheck·Attend movie theaters to collect box office gross information, view previews of coming attractions or evaluate the performance of a sneak preview. In addition, mystery shoppers visit movie theaters and retail establishments. Phone: 800-767-2291 Fax:800-443-6093 3619 Motor Ave. Suite 300 Los Angeles, CA 90034 E-mail: rapidchek@rapidchek.com Web URL: http://www.rapidchek.com/ Testshopper.comIndustry Served:Business-to-business:Retail - General:Transportation 10015 Old Columbia Rd., Suite J-135 Columbia, MD, USA 410-381-9292 Contact: Donald Eames Phone:410-381-9292 E-mail: testshopper@yahoo.com Texas Shoppers Network, Inc.Industry Served:Grocery:Restaurant F&B (Casual & Fine Dining):Retail - General 908 Town & Country Blvd., Suite 120 Houston, TX, USA 713-984-7631 Fax: 281-293-9917 Contact: Sondra Pulford Phone:713-984-7631 E-mail: sondrap@texasshoppersnetwork.com The Secret Shopper CompanyNCPMS honors SSC: 2001 Dedicated Mystery Shopping Company, Staff of the Year, Leader of the Year to CEO. Some of the top companies in the world use Leadership Insurance™, a program that holds managers accountable for service improvement using secret shopper evaluations. Since its introductions LIP™ has 100% success rate. Industry Served:Automotive:Grocery:Home/Apartment:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General 115 Olympic Place Decatur, GA, USA 404-377-8585 Web URL: http://www.secretshoppercompany.com Fax: 404-377-4780 Contact: Paige Hall Phone:404-377-8585 E-mail: paige@secretshoppercompany.com The Shadow Agency, Inc.As the original developer of "Video Mystery Shopping", The Shadow Agency is the proven leader of this exciting new service. Companies around the world have enjoyed the power of this state of the art training tool, making it the fastest growing and most dynamic segment of the Mystery Shopping industry. Industry Served:Restaurant F&B (Casual & Fine Dining):Retail - General:Other 1550 Norwood Dr., #108 Hurst, TX, USA 817-268-3338 Web URL: http://www.theshadowagency.com Fax: 817-280-9267 Contact: Charles Tinsley Phone:817-268-3338 E-mail: mail@theshadowagency.com The Shadow Shopper of Georgia IncIndustry Served:Home/Apartment:Restaurant F&B (Casual & Fine Dining):Retail - General P.O. Box 3357 Cumming, GA, USA (800)944-2819 Fax: (770)889-1949 Contact: Ron Nolting Phone:(800)944-2819 E-mail: taminolting@hotmail.com Trans Union·Shopper sign up application http://www.sassieshop.com/transunion/shoppers/Signup.php TrendSourceTrendsource is the technological leader in mystery shopping programs. We offer both web based shopper input and client friendly website access. When your exclusive program requires commitment, professionalism and punctuality, TrendSource is your choice. When company wide decisions affecting your customer's perception are being made based on results from a mystery-shopping program, you can't afford to go with second best. Nobody has ever spent a million dollars on a customer retention program that alienates customers; we won't make you the first. Shoppers like us for our prompt payment for services. Clients like us for our prompt reporting of results. You'll like us for our prompt set up of your program. TrendSource, where technology and customer service meet. Industry Served:Automotive:Banking/Financial:Entertainment(theatre, theme park):Fast Food:Gas Station/C-Store:Government:Grocery:Home/Apartment:Lodging (hotel/motel/inns/etc.):Restaurant F&B (Casual & Fine Dining):Retail - General:Storage:Telephone:Transportation 111 Elm St Ste 100 San Diego, CA, USA (619)239-2543 Web URL: http://www.trendsource.com/ Fax: (619)239-2525 Contact: Rodney Moll Phone:(619)239-2543 E-mail: marketing@trendsource.com Trio Arastirma ve Tantim Hizmetleri Ltd. Sti.Industry Served:Automotive:Banking/Financial:Retail - General Oztopuz cad. Nigbolu sok No:2/3 Ulus Mah. Istanbul, , Turkey 0090212257191 Contact: Gulnur Ozerman Phone:0090212257191 E-mail: trio@sim.net.tr
21. VVantage Points·Offers shops ranging from retail stores to restaurants to golf courses and grocery stores. Covers Indiana, Kentucky, and Ohio. 799 E. McMillan Street #115 Cincinnati, Ohio 45206-1943 Local: 513-851-8597 Fax: 513-851-6626 E-mail: info@vantagepointsonline.com Web URL: http://www.vantagepointsonline.com/
22. WWal-Mart·Research study participants needed to evaluate services and programs, both in the store and on their website. http://www.walmart.com/cservice/ca_research.gsp?NavMode=8
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